by Brian Pereira | Oct 17, 2021 | TECH NEWS, AI - ML, E-COMMERCE & RETAIL, INDUSTRIES
Bangalore, 14 October 2021: Yellow.ai, a leading conversational AI and CX automation platform, hosted the second edition of its flagship event – Envision 2.0 – on 13 October focused on ‘The Future of AI in Retail and E-commerce’. The virtual event hosted...
by Brian Pereira | Sep 27, 2021 | PODCAST, TOP STORIES OF THE WEEK
Some people are led to entrepreneurship through surreal experiences. Indraneel Fuke, Founder and CEO, SimpleCRM took up a challenge from his professor at the IIM-Ahmedabad and dived into entrepreneurship. And there was no looking back. He founded SimpleCRM in 2014 — a...
by Brian Pereira | Sep 15, 2021 | TOP STORIES OF THE WEEK, PODCAST
These days we see businesses focusing more on creating empathetic experiences for consumers. And they are doing this across digital interactions like web chat, messaging, and chatbots. But how does this approach build trust and loyalty with customers? Genesys’...
