Episode #24: Experience as a Service Driving Empathetic CX

These days we see businesses focusing more on creating empathetic experiences for consumers. And they are doing this across digital interactions like web chat, messaging, and chatbots.

But how does this approach build trust and loyalty with customers?

Genesys’ Experience as a Service delivers empathy at scale. And this could be the new direction for the industry and digital transformation. Genesys focuses on DX (the company’s new standalone digital customer engagement offering) and CX (customer experience).

This episode features two guests:

Stephen Hamill, Managing Director & Vice President, ASEAN & South Asia, Genesys &

Raja Lakshmipathy, Managing Director-India and SAARC, Genesys.

Stephen and Raja are experts who share more about the Genesys Experience as a Service vision, and they tell us how they are using their Cloud CX platform to help their customers to improve consumer engagement and loyalty.

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Tech That! is the podcast series on business technology concepts like cloud computing, data centers, virtualization, cybersecurity, artificial intelligence, machine learning, blockchain, business analytics, IoT, robotics, applications, 5G/mobile, and other enterprise computing trends. The episodes are recorded and produced by Brian Pereira, a tech journalist with 27 years of journalism experience.

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