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Episode #24: Experience as a Service Driving Empathetic CX

Episode #24: Experience as a Service Driving Empathetic CX

by Brian Pereira | Sep 15, 2021 | TOP STORIES OF THE WEEK, PODCAST

These days we see businesses focusing more on creating empathetic experiences for consumers. And they are doing this across digital interactions like web chat, messaging, and chatbots. But how does this approach build trust and loyalty with customers? Genesys’...
Indian Data Center Industry Capacity to Double by 2023: JLL

Indian Data Center Industry Capacity to Double by 2023: JLL

by Brian Pereira | Sep 2, 2021 | CLOUD & DATA CENTER

Mumbai, 24 August 2021 – India’s data center industry is expected to double capacity by 2023, says JLL. Capacity will exceed 1GW by 2023, driven by strong digitalisation, rising cloud adoption and ambitious growth plans of data center operators, according to JLL’s ‘H1...
How India’s Game-Changers are Leveraging Technology for Resilience and Growth

How India’s Game-Changers are Leveraging Technology for Resilience and Growth

by Brian Pereira | Aug 30, 2021 | TOP STORIES OF THE WEEK

Business leaders and economists are talking about the recovery of the Indian economy, even as a third wave of the pandemic looms large. The visible green shoots are the growth of the Sensex (crossing the 56K mark for the first time recently), the Purchase Managers’...
Gartner Identifies Key Emerging Technologies Spurring Innovation Through Trust, Growth and Change

Gartner Identifies Key Emerging Technologies Spurring Innovation Through Trust, Growth and Change

by Brian Pereira | Aug 24, 2021 | FUTURE TECH

STAMFORD, Conn., August 23, 2021 — Engineering trust, accelerating growth and sculpting change are the three overarching trends on the Gartner, Inc. Hype Cycle for Emerging Technologies, 2021 that will drive organizations to explore emerging technologies such as...
Demand for Cloud Professionals to Touch 2 mn by 2025: NASSCOM

Demand for Cloud Professionals to Touch 2 mn by 2025: NASSCOM

by Brian Pereira | Aug 24, 2021 | CLOUD & DATA CENTER

New Delhi, 23rd August 2021: The National Association of Software and Services Companies (NASSCOM), in association with Draup, today launched their report titled ‘Cloud Skills: Powering India’s Digital DNA.’ Tata Consultancy Services and Accenture were strategic...
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