Top Five Tech Predictions In The Enterprise IT Space For 2023

by | Jan 11, 2023

technology trends, tech predictions

Since the start of the pandemic, there have been immense changes in how employees interact with IT tools and teams. Across the board, enterprises are seeing more collaboration between non-IT employees and IT personnel, and this collaboration can be, at least in part, attributed to IT decentralization and democratization. In the increasingly digital-first, hybrid work environment, we have five tech predictions that are likely to come to fruition.

By Rajesh Ganesan, President РManageEngine 

“In the current digital-first, hybrid work environment, more employees than ever are deciding for themselves how their technologies will be chosen, deployed, and used, which has led to an increase in the use of low/no-code solutions. Also, AI models will continue to evolve; scalable platforms will be preferable to individual tools, and enterprises will make some tough hiring decisions in 2023,” said Rajesh Ganesan, president at ManageEngine.¬†

1. Enterprise-IT will evolve into enterprise-wide IT  

We will continue to see the decentralization of IT personnel. Not only will most enterprises have a centralized IT group to handle requirements like systems deployment, cybersecurity, compliance, and threat detection, but these enterprises will also have IT personnel throughout the organizational chart, addressing specialized business-driven needs as they arise. As technological expertise continues to permeate throughout enterprises, non-IT employees and IT-adjacent service delivery teams will use low/no-code platforms to build and deploy simple applications. According to a recent ManageEngine study РIT at Work : 2022 & Beyond, 42% of global IT decision-makers believe that each department will have its own IT team in the next five years. 

2. The tool vs. platform debate will be laid to rest 

Enterprises of varying sizes and maturity have made different choices, especially in regard to the management of their technology infrastructure. Some opted to go with a specialized tool for every problem; others invested in a platform that could expand to solve problems as they arose. The platform option is far more efficient. Having a tool for every problem doesn’t help enterprises keep pace with changing demands. More and more enterprises will opt for the holistic, scalable platform approach to managing their technology infrastructure.¬†

See also:

Top 5 Technology Trends to Watch Out For in 2023

3. We will see unified service delivery designed for remote-first employees 

Organizations will consolidate enterprise services on a unified service management platform, facilitating remote-first employees with a productive workspace‚ÄĒwherever these employees choose to work. Besides IT knowledge resources commonly accessed from a single enterprise self-service portal, employees will increasingly be able to access and request services; for example, they’ll be able to onboard remote employees, confirm corporate bookings, and submit travel expenses.¬†

4. AI models will continue to evolve 

In 2023, we will see AI models with better precision, being built with a limited amount of training data. Techniques like few shot learning and transfer learning will see increased adoption, and the gap between natural language processing (NLP) and computer vision (CV) will continue to blur. As an example, we’re already seeing applications that allow us to search through a recording for a particular topic; then, by conversing with a chatbot, we’re brought to the relevant timestamps.¬†

AI regulation is also on the horizon. Like we saw with data privacy legislation (GDPR), this regulation will come from the European Union. Set to become law in 2023, the E.U.’s AI Act could start being enforced as early as 2024.¬†

5. Finding and reskilling technology talent will continue to be a challenge

The rapid evolution of technology and the changing business landscape has put pressure on businesses to find and retain talent; the question of whether enterprises should find fresh talent or reskill existing employees is one that enterprises will have to make. 

In the wake of the Great Resignation, some companies assumed it would be easy to find new talent, but that really hasn’t been the case, especially in regard to software-engineering workers. Factors like diversity and inclusion will continue to influence hiring decisions, and at ManageEngine, we personally believe that continuing to train, educate, and foster the careers of existing employees is the best course of action. That said, enterprises will have to choose for themselves how best to proceed.


This is a contributed/authored article. Digital Creed did not verify any of the assertions made by the contributing author.

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Brian Pereira
Brian Pereira
Brian Pereira is an Indian journalist and editor based in Mumbai. He founded Digital Creed in 2015. A technology buff, former computer instructor, and software developer, Brian has 29 years of journalism experience (since 1994). Brian is the former Editor of CHIP India, InformationWeek India and CISO Mag. He has served India's leading newspaper groups: The Times of India and The Indian Express. Presently, he serves the Information Security Media Group, as Sr. Director, Editorial. You'll find his most current work on CIO Inc. During his career he wrote (and continues to write) 5000+ technology articles. He conducted more than 450 industry interviews. Brian writes on aviation, drones, cybersecurity, tech startups, cloud, data center, AI/ML/Gen AI, IoT, Blockchain etc. He achieved certifications from the EC-Council (Certified Secure Computer User) and from IBM (Basics of Cloud Computing). Apart from those, he has successfully completed many courses on Content Marketing and Business Writing. He recently achieved a Certificate in Cybersecurity (CC) from the international certification body ISC2. Follow Brian on Twitter (@creed_digital) and LinkedIn. Email Brian at: [email protected]
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