by Brian Pereira | Sep 15, 2021 | TOP STORIES OF THE WEEK, PODCAST
These days we see businesses focusing more on creating empathetic experiences for consumers. And they are doing this across digital interactions like web chat, messaging, and chatbots. But how does this approach build trust and loyalty with customers? Genesys’...
by Brian Pereira | Apr 7, 2021 | TOP STORIES OF THE WEEK
Consumer demand for digitalized services continues to increase at a rapid rate as nations announce new lock downs and restrictions on business operating hours. Hence, more businesses are digitalising their processes and opting for digital transformation. Customers are...
