It’s been three months since most of us left our offices to work from home. An organisation with 12,000 employees in four offices joked that it now has 12,000 offices! But jokes apart, organisations need to be concerned about the way their employees are using devices and accessing apps and data from home. A survey by Trend Micro reveals that remote workers are more aware about security with 72% saying they are more conscious about their organisation’s security policies since the lockdown began. However, many show risky behaviour such as using unapproved apps or accessing websites for personal work using corporate devices.
Trend Micro’s Head in the Clouds study is distilled from interviews with 13,200 remote workers across 27 countries on their attitudes towards corporate cybersecurity and IT policies. It reveals that there has never been a better time for companies to take advantage of heightened employee cybersecurity awareness. The survey reveals that the approach businesses take to training is critical to ensure secure practices are being followed.
The Head in the Clouds study looks into the psychology of people’s behaviour in terms of cybersecurity, including their attitudes towards risk. It presents several common information security “personas” with the aim of helping organisations tailor their cybersecurity strategy in the right way for the right employee.
In India, the results indicate a high level of security awareness, with 84% of respondents claiming they take instructions from their IT team seriously, and 83% agree that cybersecurity within their organisation is partly their responsibility. Additionally, 67% acknowledge that using non-work applications on a corporate device is a security risk.
Here are the key findings of the survey:
- 44% of employees admit to using a non-work application on a corporate device, and 46% of them have actually uploaded corporate data to that application.
- 83% of respondents confess to using their work laptop for personal browsing, and only 45% of them fully restrict the sites they visit.
- 42% of respondents say they often or always access corporate data from a personal device – almost certainly breaking corporate security policy.
- 14% of respondents admit to watching / accessing porn on their work laptop, and 14% access the dark web.
It seems that productivity takes precedence over cybersecurity for many remote workers. More than half (52%) of the respondents said they do not give much thought to whether the apps they use are sanctioned by IT or not, as they just want the job done. Additionally, 44% think they can get away with using a non-work application, as the solutions provided by their company are “nonsense.”
Dr Linda K. Kaye, Cyberpsychology Academic at Edge Hill University explains: “There are a great number of individual differences across the workforce. This can include individual employee’s values, accountability within their organisation, as well as aspects of their personality, all of which are important factors which drive people’s behaviours. To develop more effective cybersecurity training and practices, more attention should be paid to these factors. This, in turn, can help organisations adopt more tailored or bespoke cybersecurity training with their employees, which may be more effective.”
Nilesh Jain, Vice President, Southeast Asia and India, Trend Micro, said, “It’s really heartening to see that so many people take the advice from their corporate IT team seriously, although you have to wonder about the 16% who don’t. At the same time those people also accept their own role in the human firewall of any organisation. The problem area seems to be translating that awareness into concrete behaviour. To reinforce this, organisations to take into account the diversity across the organisation and tailor training to identify and address these distinct behavioural groups. The time to do this is now, to take advantage of the new working environment and people’s newfound recognition of the importance of information security.”