Air India Successfully Deploys First Agentforce Use Case from Salesforce
The first Agentforce use case is customer refunds. Customers now benefit from faster resolutions, timely refund processing, and proactive updates.
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Brian Pereira
Brian Pereira is an Indian journalist and editor based in Mumbai. He founded Digital Creed in 2015. A technology buff, former computer instructor, and software developer, Brian has 30 years of journalism experience (since 1994).
Brian is also the former Editor of CHIP India, InformationWeek India and CISO Mag.
He has written for India's leading newspapers such as The Times of India and The Indian Express. Presently, he serves the Information Security Media Group, as Sr. Executive Editor. You'll find his most current work on CIO Inc.
Brian writes on a wide range of topics like aviation, drones, cybersecurity, tech startups, cloud, data center, AI/ML/Gen AI, IoT, Blockchain etc.
He is also a certified security professional - EC-Council and ISC2.
Follow Brian on Twitter (@creed_digital) and LinkedIn.
Email Brian at: [email protected]
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