IBM Signs Mega Five-Year Deal With Vodafone Idea for Infrastructure to Enhance Customer Experience
History repeats itself. IBM signed a five-year agreement with Vodafone Idea Limited, India's second-largest telecom player (by revenue) to improve customer services and customer engagement. The partnership also brings in IBM expertise to consolidate the infrastructure of the two telecom companies (Vodafone India Ltd. and Idea Cellular Ltd.) who announced their merger last year. The multi-million-dollar five-year agreement will deliver an enhanced customer experience to millions of connected consumers and businesses in India.