ManageEngine ADSelfService Plus Empowers Mobile Workforce

Local Cached Passwords Automatically Updated When Remote Users Reset Their Active Directory Passwords

  • Enables remote users to easily regain access to their machines
  • Reduces password-related calls to the help desk

India, Chennai – July 15, 2015 — ManageEngine, the real-time IT management company, today announced that ADSelfService Plus, its self-service password management solution, now updates Windows cached credentials. With this feature, ManageEngine now provides remote users with immediate access to their machines after they reset their passwords, solving one of the most frustrating forgotten password issues facing today’s mobile workforce.

Whenever a user logs on to an Active Directory domain, the Windows operating system securely caches the domain credentials and stores them locally in the user’s machine. This lets users — especially those who are often traveling or work off-site — log on to their machines when they are disconnected from the corporate network. However, problems arise when users forget their passwords, and the passwords are reset in Active Directory, either by the help desk or by the users through a self-service portal. Because remote users don’t have access to the corporate network, the new domain password and the cached credentials become out of sync. As a result, users will not be able to log on to their machines using their new passwords.

The new version of ADSelfService Plus solves this problem by automatically updating the cached credentials immediately after users reset their Active Directory passwords. It enables users to log on to their machines with their newly-reset passwords, even when they are disconnected from the corporate network. This will reduce password-related calls to the help desk and reduce the computer downtime caused by account lockouts.

“ADSelfService Plus helps users solve password issues on their own and work uninterrupted even when they are away from the office,” said Parthiban Paramsivam, director of product management at ManageEngine. “Users can reset their forgotten passwords using the Windows logon extension employed by ADSelfService Plus, and it automatically updates the cached credentials. All they need is a virtual private network client on their machines to establish a connection with the Active Directory domain.”

Password Manager for Remote Users

When the domain password is reset in Active Directory, the cached credentials in the user’s machine become obsolete. Then, the user won’t be able to log on to his machine and will get locked out. The ADSelfService Plus enhanced Windows logon extension overcomes this situation by synchronizing the locally cached password with the new password in Active Directory. As soon as an end user resets his password in Active Directory using the Windows logon extension, it establishes a secure connection to the domain controller using a VPN client, such as Fortinet, and seamlessly updates the cached password.

ADSelfService Plus uses a multi-factor authentication technique comprising security questions; SMS and email-based, one-time passwords; and Google Authenticator to verify users’ identities. Once verified, users can easily reset their passwords from the logon screen of their machines on their own. The cached credentials will also be updated immediately, allowing remote users to log on to their machines using their new passwords anytime.

Pricing and Availability

ADSelfService Plus pricing starts at $595 per year for 500 users. A fully functional, 30-day trial version is available at

About ADSelfService Plus

ADSelfService Plus is a turnkey IT self-service solution that can easily be implemented by administrators and quickly adopted by end users. It offers password self-service, password expiry reminder, self-service directory updater, multi-platform password synchronizer and a people search. To facilitate anywhere, anytime self-service for end users, mobile apps for Android and iPhone are also available. ADSelfService Plus helps the IT help desk by reducing the chief source of burden — the password reset tickets — and spares end users the frustration due to computer downtime. For more information, please visit





Brian Pereira

Brian Pereira is an Indian journalist and editor based in Mumbai. He is Editor-in-Chief of Digital Creed, which he founded in 2015. A technology buff, former computer instructor, and software developer, Brian has 27 years of journalism experience (since 1994). He is sound and confident about his knowledge of business technology concepts. And he is a believer in continual education/learning. Brian is the former Editor of CHIP and InformationWeek magazines (India). He has written hundreds of technology articles for India's leading newspaper groups such as The Times of India and Indian Express Newspapers (among others). And he has conducted more than 300 industry interviews during his journalism career. Brian also writes on Aviation, cybersecurity, startups, and topics directed at small and medium businesses. He achieved certifications from the EC-Council (Certified Secure Computer User) and from IBM (Basics of Cloud Computing). Apart from those, he has successfully completed many courses on Content Marketing and Business Writing. Follow Brian on Twitter (@creed_digital) and LinkedIn.

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