EasyJet Becomes Target of Cyberattack

Travel details of 9 million customers compromised; only 2,200 customers’ credit card details were compromised

EasyJet admitted that it has been a target of a cyberattack from a highly sophisticated source.  It first learned of the attack in January 2020. The European airline stated that the threat actors accessed the email addresses and travel details of more than nine million customers. However, the company clarified that out of the nine million affected customers, only 2,200 customers’ credit card details were compromised.

In an official statement, the airline stated that it informed the U.K.’s privacy watchdog, the Information Commissioner’s Office (ICO), and also the National Cyber Security Centre (NCSC) about the incident

While the investigation is ongoing, Easyjet stated that there is no evidence of any misuse of customer information. EasyJet urged its customers to change passwords, monitor their credit card accounts, and be vigilant of any phishing emails.

“We are communicating with the approximately 9 million customers whose travel details were accessed to advise them of protective steps to minimize any risk of potential phishing.  We are advising customers to continue to be on alert as they would normally be, especially should they receive any unsolicited communications. We also advise customers to be cautious of any communications purporting to come from EasyJet or EasyJet Holidays,” Easyjet said in a statement.

EasyJet’s Chief Executive Officer, Johan Lundgren, said, “We take the cybersecurity of our systems very seriously and have robust security measures in place to protect our customers’ personal information. However, this is an evolving threat as cyber attackers get ever more sophisticated. Since we became aware of the incident, it has become clear that owing to COVID-19 there is heightened concern about personal data being used for online scams.”

“We are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications,” Lundgren added.


Brian Pereira

Brian Pereira is an Indian journalist and editor based in Mumbai. He is the Founding Editor of Digital Creed, which he founded in 2015. A technology buff, former computer instructor, and software developer, Brian has 28 years of journalism experience (since 1994). He is sound and confident about his knowledge of business technology concepts. And he is a believer in continual education/learning. Brian is the former Editor of CHIP and InformationWeek magazines (India). He has written hundreds of technology articles for India's leading newspaper groups such as The Times of India and Indian Express Newspapers (among others). And he has conducted more than 300 industry interviews during his journalism career. Brian also writes on Aviation, cybersecurity, startups, and topics directed at small and medium businesses. He achieved certifications from the EC-Council (Certified Secure Computer User) and from IBM (Basics of Cloud Computing). Apart from those, he has successfully completed many courses on Content Marketing and Business Writing. Follow Brian on Twitter (@creed_digital) and LinkedIn.

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