Dell Technologies Research: Indian Organizations Most Digitally Mature Globally

by | Oct 12, 2016

Industry Disruption Driving Indian Businesses to Transform Digitally Faster Than Global Counterparts

  • 78% of businesses consider digital start-ups a threat, either now or in the future
  • 73% confess digital transformation could be more widespread
  • 48% of global businesses don’t know what their industry will look like in 3 years
  • 9 in 10 Indian enterprises have witnessed the entrance of new competitors as a result of digital technologies.
  • 62% of Indian enterprises are planning to invest over 30% or more of the 2016 IT budget in transformation projects. 
  • Less than 10% of Indian enterprises rate their IT teams as “excellent”


MUMBAI, India – October 12, 2016 – 78% of businesses believe digital start-ups will pose a threat to their organization, either now or in the future, according to new research from Dell Technologies announced today. Almost half (45%) of global businesses surveyed fear they may become obsolete in the next three to five years due to competition from digital-born start-ups.

Only a small minority of surveyed companies have almost completed their digital transformation. While parts of many businesses are thinking and acting digitally, the vast majority (73%) admits digital transformation could be more widespread throughout their organization. Some companies are feeling badly bruised by the pace of change. More than half (52%) of business leaders have experienced significant disruption in their industries over the past three years as a result of digital technologies and the Internet of Everything, and 48% of global businesses don’t know what their industry will look like in three years’ time.

Given the acute threat of disruption, businesses are starting to escalate a remedy. To advance their digital transformation:

  • 73% agree they need to prioritize a centralized technology strategy for their business
  • 66% are planning to invest in IT infrastructure and digital skills leadership
  • 72% are expanding their software development capabilities


Additionally, between a quarter to a third of businesses have created a full digital P&L (36%); are partnering with start-ups to adopt an open innovation model (35%); have spun-off a separate part of the organization or intend to acquire the skills and innovation they need through M&A (28%). Just 17% measure success according to the number of patents they file and nearly half (46%) are integrating digital goals into all department and staff objectives.

The above findings result from an independent survey by Vanson Bourne of 4,000 business leaders — from mid-size to large enterprises — across 16 countries and 12 industries, 300 from India.

Key India findings

In India, Dell Technologies conducted a complementary survey to understand what 150 digitally mature organizations are doing differently, in partnership with Greyhound Research. 

Disruption is new normal: Over 90% of enterprises have experienced disruption, and 26% don’t know what their industry will look like in three years.

Transformation drivers: Over half the enterprises in India who are digital leaders are being driven to transform by customer demands, while 42% are feeling the pressure from their own C-Suite. 9 in 10 have witnessed the entrance of new competitors as a result of digital technologies.

Barriers to progress: Obstacles on the digital transformation journey include immature digital culture for 33%, lack of budget and resources for 30%, and lack of right technologies to work at the speed of business for 32%.  Nearly half (43%) don’t measure their digital transformation success.

Focus on converged infrastructure, analytics: 62% are planning to invest over 30% of the 2016 IT budget in transformation projects. Investment areas include converged infrastructure (80%), analytics, big data and data processing (78%), ultra high-performance compute technologies (82%) and next generation mobile apps (76%) in the next 12 months. About 93% are investing in company-wide data-driven decision-making, and 88% are focused on equipping themselves with always-connected, sensor-enabled and location-aware technologies.

IT skills insufficient: 87% face an ongoing need to invest in reskilling their internal IT teams to support transformation, yet half of them rated available training resources internally as fair to average. Less than 10% rated the internal skills for digital transformation as excellent.

Opportunity for partners: 86% of them are relying on system integrators, value added resellers, consultants and other partners to help them on their journey. About 66% of respondents felt that partners add value in explaining the offering, while 39% seek external assistance for training.

“With a vibrant startup ecosystem, keen government focus on digitally transforming India, and a tech-enabled consumer base, it’s not surprising that Indian enterprises have sensed the urgency to transform digitally. While transformation is not pervasive, it is critical for organizations to follow the leaders and adopt practices that can enable them to ride the wave of the fourth Industrial Revolution. India has high potential to lead the world in digital transformation, and at Dell Technologies we are in a unique position to accelerate this progress,” said Rajesh Janey, President & Managing Director, India Enterprise, Dell EMC.

“India is considered among the most digitally mature economies today and credit to the Indian government and India Inc. on driving our country’s digital transformation agenda. Dell Technologies, will collaborate with customers, partners and consumers to drive human progress and create a technology enabled future. With a proactive government, digitally inspired business leaders and an advanced partner ecosystem, India has the required potential to lead the world’s digital transformation journey,” said Alok Ohrie, President & Managing Director, India Commercial, Dell EMC.

“Over and beyond reassessing business models and competitive landscape, CXOs are now required to include Digital Transformation as a frontrunner in their growth agenda. Winning in this era will not only require agility; it will require organizations to be bold and explore new ways of doing business that have traditionally been out of their purview. Having said that, while investments in Digital Transformation are already underway – the study confirms that 63% large organizations in India are investing in IT infrastructure & digital skills to compete with start-ups – envisioning and measuring outcomes is a critical success factor to ensure continued relevance to global markets”, said Sanchit Vir Gogia, Chief Analyst and CEO, Greyhound Research.


Dell Technologies’ Digital Transformation Index supplements the research and rates companies based on respondents’ perceived performance about their firms’ digital transformation. According to the benchmark, only 5% of businesses have catapulted themselves into the Digital Leaders group; almost half are lagging behind.

  1. Digital Leaders: 5% – digital transformation, in its various forms, is ingrained in the DNA of the business
  2. Digital Adopters: 14% – have a mature digital plan, investments and innovations in place
  3. Digital Evaluators: 34% – cautiously and gradually embracing digital transformation, planning and investing for the future
  4. Digital Followers: 32% – very few digital investments; tentatively starting to plan for the future
  5. Digital Laggards: 15% – do not have a digital plan, limited initiatives and investments in place


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Brian Pereira
Brian Pereira
Brian Pereira is an Indian journalist and editor based in Mumbai. He founded Digital Creed in 2015. A technology buff, former computer instructor, and software developer, Brian has 29 years of journalism experience (since 1994). Brian is the former Editor of CHIP India, InformationWeek India and CISO Mag. He has served India's leading newspaper groups: The Times of India and The Indian Express. Presently, he serves the Information Security Media Group, as Sr. Director, Editorial. You'll find his most current work on CIO Inc. During his career he wrote (and continues to write) 5000+ technology articles. He conducted more than 450 industry interviews. Brian writes on aviation, drones, cybersecurity, tech startups, cloud, data center, AI/ML/Gen AI, IoT, Blockchain etc. He achieved certifications from the EC-Council (Certified Secure Computer User) and from IBM (Basics of Cloud Computing). Apart from those, he has successfully completed many courses on Content Marketing and Business Writing. He recently achieved a Certificate in Cybersecurity (CC) from the international certification body ISC2. Follow Brian on Twitter (@creed_digital) and LinkedIn. Email Brian at: [email protected]
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