The way business is conducted today is a lot different than what it used to be in the last century. In an increasingly connected world (thanks to the internet and connected devices), the customer has now become the epicentre of all business decisions. The customer has easy access to product information and can make an intelligent choice. Customers discuss their experience with a particular service on social media. The customer has reduced dependency on third-parties to procure and deploy IT infrastructure and software applications — because cloud computing services have made it a self-service affair. That makes business more competitive than ever before. and that’s why they need to embrace a new approach to business called Modern Software Factory.
Demanding customers and an extremely competitive environment have put a lot of pressure on organisations. Customer demand for new services, new features and new products has risen. If an organization does not deliver with speed and scale, their customers will go elsewhere, because now they have options. A bank may claim to have millions of customer accounts — but if it is unable to deliver innovative and customised services, those customers can easily go to another bank.
In this scenario, it becomes important for a company to become agile and nimble. It must be able to respond to ever-changing customer demand quickly. Speed and Scale are the new norms. Legacy infrastructure, old business models, bureaucracy and old school thinking should not hold back product innovation. In other words, a company must shift its thinking from brick and mortar or a physical one — to a virtualised, software-oriented company. All companies need to think they are technology and software companies — only then can they innovate and keep up with customer demand, with speed and scale.
To deliver superior customer experiences at unprecedented speed and scale, you need entirely different skills and tools. You also need a very different kind of process. And businesses must transform for this.
That’s what the Modern software Factory is all about. It is an entirely new approach to business; an approach that can accelerate business transformation.
The Modern Software Factory gives you the ability to rapidly build and deliver software experiences. The principles of this factory all lead to one thing: delivering continuously improving, customer-focused innovation.
There are five principles of the Modern Software Factory: Agile, Experiences, Automation, Security, Insights. These are detailed in the CA Technologies blog.
Digital Creed met Stephen Miles, CTO, APJ CA Technologies & Sunil Manglore, Managing Director, CA Technologies India to discuss the Modern Software Factory and how their company is helping organisations to transform. Our interview appears in three parts:
Organisations can achieve faster digital transformation by becoming software companies and adopting the modern software factory model.
Understanding the five dimensions of the software factory will help businesses achieve digital transformation
Sunil Mangalore, Managing Director, India, CA Technologies explains how his company is helping banks with digital transformation using the Modern Software Factory
This article borrows from the CA Technologies blog: The Modern Software Factory: What is it and why you need one