Pegasystems Selected for India’s Largest State-Wide Digital Transformation Projects

Government of Andhra Pradesh has deployed Pega software to create a single access point for all e-Services provided by the Government across all departments to the citizens and businesses

Hyderabad – February 9, 2018 – Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, today announced the Government of Andhra Pradesh (GoAP) has selected the Pega® Government Platform as the technology backbone for e-Pragati – a new centralized government portal that aims to integrate all departments, streamline services, and drive higher citizen satisfaction. As one of the world’s largest and most complex government digital transformation projects, the initiative will help connect the state’s beneficiaries to 33 departments, 315 agencies, and 745 citizen services.

As part of the state’s “Sunrise AP 2022” mission to enhance the quality of life for its citizens, e-Pragati will bring integrated government services directly to citizens online. This will save time and costs by reducing the need to visit government offices and multiple departments while also eliminating paper-based inefficiencies and manual processes.  Envisioned by Hon’ble Chief Minister Shri N Chandrababu Naidu, the streamlined portal will foster eGovernance ensuring faster, secure, and consistent services for people and businesses across seven core missions: primary sector, social empowerment, skill development, urban development, infrastructure acceleration, industrial development, and services delivery. State Department employees will use the platform to build applications, manage data and dashboards, and convert insights into actions across their operations realising the vision of visible governance, invisible government.

“As the first state to conceive and execute a statewide enterprise architecture, Andhra Pradesh has always been at the forefront of implementing e-Governance,” said N. Balasubramanyam, IPS, CEO, e-Pragati Authority. “The goal of ONE government and e-Pragati is to provide all citizen services online with a citizen-centric lifecycle approach, helping end their frustrations. The portal’s centralized nature will accelerate digitalization and control of departments, offer a single window into all government services, and ensure improved data security. Essentially, it will become our single source of truth for our entire government mechanism.”

The GoAP chose Pega® Government Platform with its leading Digital Process Automation (DPA) technology to rapidly build these integrated digital services on a powerful unified platform. As part of the extensive selection process, GoAP evaluated four vendors over three months. In the final evaluation task, Pega was the only vendor able to effectively build a robust application within 24 hours. The state ultimately picked Pega’s no-code application development environment based on its ability to rapidly develop and deploy new applications; make real-time changes through its flexible architecture; reuse existing components to build new assets; and eliminate mundane tasks with robotic automation so the state can focus on servicing citizens.

This project marks the first client win for Pega’s new sales support office in Mumbai, which opened in December 2017. Previously, Pega India’s 1500 employees across Hyderabad and Bengaluru focused solely on engineering and product development activities over its 10-year history in the country. This new sales operation will enable Pega to work with India’s leading organizations, as they accelerate their digital transformation initiatives to meet increasing customer expectations.

Suman Reddy, managing director, Pegasystems India; e-Pragati; government
Suman Reddy, managing director, Pegasystems India

“As governments across the world are investing in digital transformation for citizen services, India is right at the cusp of this revolution. The Government of AP is leading the charge by revamping its operations through the e-Pragati platform using Pega,”  said Suman Reddy, managing director, Pegasystems India. “This project represents a strong start to Pega’s new sales support presence in India. It serves as a shining example of how we will work with Indian organizations and governments to help tackle their most complex challenges and largest opportunities.”

Pega Government Platform is a no-code, model-driven application development environment that empowers organizations to create and evolve critical government systems, simplify and automate applications, enable scale and reuse, reduce costs, and improve agility. Users can build new Pega functionality and applications on top of existing systems to leverage legacy IT infrastructure while driving digital transformation. Government organizations can use Pega to simplify and automate operations, reduce costs, improve agility, and deliver the end-to-end experiences constituents demand. For more information, visit:

Reporter’s notebook

The Pega Government Platform is an additional layer above the Pegasystems platform. It incorporates global best practices from other global government platforms and it includes prebuilt services that enable rapid development of different applications.

It will be used by 15 System Integrators (SIs) who will build customised applications on this platform. The SIs can use this platform to create an application that addresses a specific need of a government department. Reddy claims you can build a driver’s license application within two weeks, for instance.

Ernst & Young is the primary systems integrator who designed the core foundation architecture and framework for the e-Pragati government platform. This includes all the common services. The target to build all the core platform by end of March 2018. After that, they will start building services specific to departments.

Pegasystems sells its digital process automation software (formerly called Business Process Automation) and CRM software globally.  A digital process automation tool includes the UI, screens, mobile apps, users, orchestration systems, configuration, database connectors – all within the platform.

Pega’s software is being used by the US Department of Agriculture, State of Maine’s Benefits Program and New South Wales Transportation Management Center.

The company will now start selling its software to Indian businesses with revenues more than $2 billion. It is targetting the following verticals: banking and financial services, telecom, manufacturing, and government. In preparation for this, Pegasystems is ramping up its sales operations in Mumbai and other cities.

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Brian Pereira

Brian Pereira is an Indian journalist based in Mumbai. He has 25 years of technology journalism experience, and he's well known in the Indian IT industry. He is the former Editor of CHIP and InformationWeek magazines in India and has written technology articles for India's leading newspapers groups such as The Times of India and Indian Express Newspapers. Brian also writes on Aviation, startups and covers topics directed at small and medium businesses. He also has event experience and once put together the conference program for CeBIT and INTEROP events in India. Email: Twitter: @brian9p Linkedin:

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