{"id":4346,"date":"2016-11-23T04:57:43","date_gmt":"2016-11-23T04:57:43","guid":{"rendered":"https:\/\/www.digitalcreed.in\/?p=4346"},"modified":"2016-11-23T04:57:43","modified_gmt":"2016-11-23T04:57:43","slug":"ibm-mobility-services-optimize-patient-experience","status":"publish","type":"post","link":"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/","title":{"rendered":"Max Healthcare adopts IBM Mobility Services to Optimize the Patient Experience"},"content":{"rendered":"<p><i>IBM analytics helps reduce IT incident volume by 10 to 15% in the first year<\/i><\/p>\n<p><strong>Bangalore, India \u2013 22 Nov 2016: IBM (NYSE: IBM)<\/strong> today announced that Max Healthcare, India\u2019s leading hospital chain has selected IBM\u2019s Mobile Client Care solution to transform and personalize their IT infrastructure into an intelligent, scalable and secure environment. IBM will help Max provide its patients an optimal multi-channel user experience across end user devices covering all touch points like registration, lab services, pharmacy, etc. This technological intervention is designed to help the hospital provide better patient care services, enhance employee productivity and improve customer support experience while reducing their operational costs.<\/p>\n<p>With over 2600 beds, 2300 doctors and 13 hospitals across several states in India, Max Healthcare is one of the leading healthcare service providers in the country. In an era of changing technology, their dependence on legacy IT systems was hindering improvements in quality and efficiency of patient care. IBM\u2019s solution will help Max move from legacy IT systems to learning systems helping Max deliver a consistent, superior user experience for its employees.<\/p>\n<p>Mr. Sumit Puri, Chief Information Officer, Max Healthcare said \u201cHealthcare industry is at an inflection point with an ever growing demand for better patient services. Access to data, insights and expertise will free up the time our employees were spending on resolving desk-side IT issues, empowering them to proactively mitigate the impact of any technology related issue, improving response time and thus ultimately helping our doctors deliver improved patient services.\u201d<\/p>\n<p>IBM\u2019s analytical tools will help Max Healthcare identify trending issues to reduce the volume of IT incidents by 10 to 15% in the first year. Insights based on correlation of data will help predict situations to improve IT incident resolution.<\/p>\n<p>\u201cIndia has emerged as one of the fastest growing healthcare services market today. Rapid growth and stiff competition has propelled the need to build in operational efficiencies and address ever-changing customer preferences. With a combination of IBM mobility services and advanced analytics, Max will be able to create a robust, scalable infrastructure and focus on delivering greater value to its patients in India,\u201d said Ajay Mittal, Director, Infrastructure Services, Global Technology Services, IBM India.<\/p>\n<p>PRESS RELEASE<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IBM analytics helps reduce IT incident volume by 10 to 15% in the first year Bangalore, India \u2013 22 Nov 2016: IBM (NYSE: IBM) today announced that Max Healthcare, India\u2019s leading hospital chain has selected IBM\u2019s Mobile Client Care solution to transform and personalize their IT infrastructure into an intelligent, scalable and secure environment. IBM [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3821,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[110],"tags":[768,1057,1058,1055,1054,1056],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Max Healthcare adopts IBM Mobility Services to Optimize the Patient Experience - Digital Creed<\/title>\n<meta name=\"description\" content=\"IBM today announced that Max Healthcare, India\u2019s leading hospital chain has selected IBM\u2019s Mobile Client Care solution to transform and personalize their IT infrastructure into an intelligent, scalable and secure environment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Max Healthcare adopts IBM Mobility Services to Optimize the Patient Experience\" \/>\n<meta property=\"og:description\" content=\"IBM today announced that Max Healthcare, India\u2019s leading hospital chain has selected IBM\u2019s Mobile Client Care solution to transform and personalize their IT infrastructure into an intelligent, scalable and secure environment.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Creed\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/digicreed9\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/digicreed9\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-23T04:57:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.digitalcreed.in\/wp-content\/uploads\/2016\/06\/healthcare.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Brian Pereira\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/creed_digital\" \/>\n<meta name=\"twitter:site\" content=\"@creed_digital\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brian Pereira\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/\"},\"author\":{\"name\":\"Brian Pereira\",\"@id\":\"https:\/\/www.digitalcreed.in\/#\/schema\/person\/4fcfd56778074a287a455acd853b5b45\"},\"headline\":\"Max Healthcare adopts IBM Mobility Services to Optimize the Patient Experience\",\"datePublished\":\"2016-11-23T04:57:43+00:00\",\"dateModified\":\"2016-11-23T04:57:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/\"},\"wordCount\":372,\"publisher\":{\"@id\":\"https:\/\/www.digitalcreed.in\/#\/schema\/person\/4fcfd56778074a287a455acd853b5b45\"},\"image\":{\"@id\":\"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.digitalcreed.in\/wp-content\/uploads\/2016\/06\/healthcare.jpg\",\"keywords\":[\"Healthcare\",\"IBM analytics\",\"IBM Mobile Client Care solution\",\"IBM Mobility Services\",\"Max Healthcare\",\"Patient Experience\"],\"articleSection\":[\"TRENDING\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/\",\"url\":\"https:\/\/www.digitalcreed.in\/ibm-mobility-services-optimize-patient-experience\/\",\"name\":\"Max Healthcare adopts IBM Mobility Services to Optimize the Patient Experience - 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